After-Sales Regulations
After-Sales Time Limit and Handling Regulations
To safeguard your shopping experience and ensure that after-sales issues are addressed promptly and properly, please strictly adhere to the following after-sales time limit regulations when handling your received product:
I. Product Inspection Period
Starting from the date when you sign for the product, you have a 35-day product inspection window. During these 35 days, please conduct a thorough and detailed inspection of the product, focusing on checking whether the product has the following issues:
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Product Loss: Confirm whether the entire product or any of its accessories are missing.
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Transportation Damage: Examine the product's appearance and internal components for any breakage, deformation, or other damage caused during the shipping process.
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Functional Abnormalities: Test the product's functions to see if it can start and operate normally and whether all functional indicators meet the standards.
II. Issue Reporting Requirements
If you discover any of the above-mentioned problems during the inspection, please contact us immediately. To enable us to resolve your issue quickly and accurately, please provide the following compelling supporting materials when reporting:
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Product Loss: Provide the tracking number of the lost package so that we can verify the package's shipping status with the logistics company.
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Transportation Damage: Clearly mark the part numbers of the damaged components and attach pictures or videos that can directly show the location and extent of the damage. The pictures should be clear and taken from comprehensive angles, and the videos should fully record the damage situation and the operation process.
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Functional Abnormalities: Provide pictures or videos that can clearly demonstrate the product's inability to operate normally, and record in detail the operation steps and abnormal phenomena.
You are welcome to reach out to us via email at any time at support@majorfitness.com. Our dedicated team will get back to you as soon as possible to assist with your concerns.
III. Handling of Non-Feedback After the Deadline
If you do not provide any feedback regarding product issues within 35 days of receiving the product, we will assume that the product you received is in perfect condition and all its functions are normal. After this period, if you raise any after-sales issues such as product loss, transportation damage, or functional abnormalities, we will no longer accept after-sales applications.
If any fees arise due to your failure to provide feedback within the deadline, including but not limited to the cost of re-purchasing the product, shipping fees for returns or exchanges, and possible customs duties, you will be responsible for bearing them.
We hope you can conscientiously comply with the above after-sales time limit regulations. If you have any questions, please feel free to contact us. We are committed to serving you wholeheartedly and ensuring a smooth shopping journey for you.
